Legal Stuff
Privacy Policy
Lucent Branding ("we," "our," "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, purchase our digital products, or engage with our services.
1. Personal Information We Collect
When you interact with Lucent Branding, we may collect the following types of personal information:
Contact Information: Name, email address, phone number, and billing details.
Account Information: Usernames, passwords, and purchase history.
Communication Data: Messages exchanged with us via email or our website.
Business Information: Details about your business relevant to our web design services.
Payment Information: Processed through third-party payment providers such as Razorpay (we do not store credit card details).
2. Device Information Collected Through Technology
When you visit our website, we automatically collect certain data using cookies and similar technologies, including:
IP address
Browser type and version
Time zone and language preferences
Operating system and device type
Website behavior (pages visited, links clicked, time spent on site) This data helps us analyze website traffic and improve user experience using tools like Google Analytics.
3. Device Information and Tracking Technologies
We collect certain information about your device and browsing activity using various tracking technologies. These include:
Cookies: Small data files stored on your device that help us recognize returning visitors and improve website functionality. They may contain an anonymous unique identifier. You can manage or disable cookies through your browser settings. For more details, visit www.allaboutcookies.org.
Log Files: These track interactions on our site, collecting details such as your IP address, browser type, internet service provider, referring and exit pages, and timestamps of visits.
Web Beacons, Tags, and Pixels: These are digital markers embedded in web pages and emails that allow us to analyze user behavior, measure engagement, and enhance website performance.
These technologies help us optimize user experience, improve website security, and provide relevant content.
4. How We Use Your Personal Information
We use your personal information for the following purposes:
Providing Services: Delivering website design services and digital products.
Processing Transactions: Managing payments and invoicing.
Communication: Responding to inquiries, sending updates, and providing customer support.
Marketing: Sending relevant promotions and advertising based on interests.
Security & Compliance: Ensuring compliance with laws, fraud prevention, and improving website security.
5. Sharing Personal Information
We do not sell your personal data. However, we may share information with:
Service Providers: Payment processors (e.g., Razorpay), analytics tools (e.g., Google Analytics), and hosting providers.
Legal Authorities: When required by law or in response to a valid legal request.
Business Transfers: If Lucent Branding is acquired or merges with another company, your information may be transferred.
6. Use of Personal Information for Targeted Advertisements
We may use your data to deliver targeted advertising through platforms like Google Ads and social media. You can opt out of personalized ads through your account settings on these platforms.
7. Do Not Track Policy
Our website does not alter its data collection practices in response to "Do Not Track" signals from browsers.
8. Your Rights
If you are based in the US, UK, or other applicable jurisdictions, you have rights including:
Accessing the personal data we hold about you.
Requesting corrections or updates to inaccurate information.
Deleting or restricting certain uses of your data.
Opting out of marketing communications. To exercise your rights, email us at hey@lucentbranding.com.
9. Data Retention
We retain personal data as long as necessary for business and legal purposes. Inactive customer data may be deleted after a reasonable period.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page, and continued use of our services constitutes acceptance of the updated terms.
11. Contact Us
For privacy-related inquiries, contact us at hey@lucentbranding.com.
Terms & Conditions
Overview
This website is operated by Lucent Branding. Throughout the site, the terms “we,” “us,” and “our” refer to Lucent Branding. Lucent Branding offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
1. Online Store Terms
By purchasing website templates or services from Lucent Branding, you confirm that you are legally eligible to enter into a contract under applicable laws. All purchases are subject to our policies, including payment and refund terms, which may change periodically.
2. General Conditions
We reserve the right to refuse service to anyone at any time for any reason. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our services without express written permission. Your content (excluding credit card information) may be transferred unencrypted over networks and may involve transmissions over various networks.
3. Accuracy, Completeness, and Timeliness of Information
We strive to ensure that all information on our website is accurate and up to date, but we do not guarantee that it will always be so. You agree that it is your responsibility to monitor changes to our site and services.
4. Modifications to Services and Pricing
We reserve the right to modify or discontinue any service or product at any time without prior notice. Prices for our products and services are subject to change without notice.
5. Product and Service Terms
Some products (such as digital website templates) are only available online and are non-refundable once purchased.
We may limit sales of products or services to specific regions, individuals, or businesses at our discretion.
We do not guarantee that our services will meet all of your expectations or business needs.
6. Billing and Account Details
You agree to provide accurate and up-to-date billing and account information for all purchases made on our site.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these websites.
8. Intellectual Property Rights
All content on our site, including text, graphics, and code, is the property of Lucent Branding and protected under applicable copyright and trademark laws.
9. Ownership and Rights
Upon completion of the project and full payment, all rights to the completed website or digital product are fully transferred to the client. Lucent Branding retains no ownership or partial rights over the final deliverables.
10. Liability Disclaimer
Lucent Branding is not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our website, products, or services. All products and services are provided "as is" without warranties of any kind.
11. Force Majeure
Lucent Branding shall not be held liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, war, government actions, or technical failures.
12. Waiver
Failure by Lucent Branding to enforce any provision of these Terms shall not be deemed a waiver of our rights to enforce them at a later date.
13. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall first be resolved through mediation before pursuing legal action in an Indian court.
14. Refund Policy
All sales of website templates and custom web design services are final, and we do not offer refunds once a purchase is completed. Payments for custom web design projects are made in two installments: the first installment is required before work begins and is non-refundable, while the final installment is due upon project completion.
If a client becomes unresponsive or fails to provide required materials, Lucent Branding will issue a warning email. If there is no response within the stipulated timeframe, the project may be put on hold or terminated without a refund.
Refunds will not be issued for changes of mind, delays caused by the client, or project abandonment.
15. Contact Information
For inquiries, reach out to us at hey@lucentbranding.com.